Burke And Crew
Your Designated Paintwright In Gloucester, MA
A ‘paintwright’… is an artful way of identifying a rare class of painter… that is not just skilled and proficient in every aspect of painting itself, like a shipwright was to ship building or a cartwright was to carts… but is devoted to delivering the highest quality customer experience and satisfaction.
The ‘why you should care’ part should be obvious at this point! But, exactly how did we actually get this designation in the first place, and more importantly, how do we keep it?
The ‘how’ is simple. We are already well-reviewed and accomplished in our craft. That merely opened the door to Paintwrights.com considering our company for the exclusive Paintwrights.com ‘Motivated Performance’ designation and emblem.
We had to agree to adopt the Paintwrights.com system that is specifically designed to deliver a top-quality customer experience on every single project. Not just adopt it, but learn it, and fully incorporate it into how we operate. What does that look like?
Project Planning:
Paintwrights.com’s ground-breaking platform provides a simple, intuitive, step- by-step blueprint to create the ideal Project Plan for each Client… This Project Plan Goes hand in hand with the Statement of Work and the Quote… all of which Are provided to the client so they know all expectations are correctly set, Can therefore be met, and… exceeded!
Progress Tracking/Project Updates:
Paintwright.com’s industry-first real time Project Success Tracker and Client- Paintwright Communication Portal. At the end of each day, the Paintwright takes a few minutes to provide the client of the status of the project. Is it on schedule? Ahead? Behind…. And why? If there is any material departure from the Project Plan or Scope of Work and Estimate, the client is informed THAT DAY, and any last minute surprises are eliminated.
As our valued client, you can log into your on Paintwrights.com, review the Daily Report and messages, and respond. You have access to another industry first, Paintwrights.com’s Project Success Tracker, where we encourage you to indicate your level of satisfaction in 4 key metrics with and share any concerns or questions in the Comms Portal. As soon as you ‘submit’… the Project is updated and we, the Paintwright, receive a text and/or email.
There is no simpler, more accessible method for real-time communication between the client and the Paintwright available anywhere. And here’s where it really rises to a whole new level.
Paintwrights.com is tracking every project. If any of the 4 metrics move to a certain level and are not addressed by us, Paintwrights.com will be in contact with us directly.
PLUS… OPEN DIALOGUES
Side by side the Success Tracker is the Dialogue Box… for exchanging messages. This 24/7 system virtually eliminates misinterpretations, forgotten questions, scheduling or personality conflicts. All archived, preserved and accessible along with the rest of the Project docs. NO question should go unanswered. No issue or problem overlooked or unaddressed. This gives you more than just open communication and real-time problem resolution, it gives you power to move own customer satisfaction needle! If any Paintwright in the Paintwrights.com ecosystem starts closing projects with poor outcomes, they risk losing their exclusive Paintwrights.com designation. And once its gone, and they’re replaced, its gone for good. And that is what we mean by ‘Motivated Performance’!
So, if you’re ready to experience the Paintwright difference on your next project, then book your Estimate appointment right here. Because if you’re gonna paint… Paintwright!
